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1. Acceptance of Terms

By accessing and using PrimeMove Chicago's services and website, you agree to be bound by these Conditions of Use. If you do not agree to these terms, please do not use our services.

2. Services Description

PrimeMove Chicago provides professional moving services including residential moving, commercial moving, loading/unloading services, and junk removal throughout the Chicago metropolitan area and Illinois.

3. Quote and Pricing

All quotes provided are estimates based on the information you provide. Final pricing may vary based on actual move conditions, including but not limited to:

• Actual volume of items to be moved
• Access conditions at pickup and delivery locations
• Additional services requested on moving day
• Distance and travel time

4. Booking and Cancellation

A deposit may be required to confirm your booking. Cancellations made less than 48 hours before the scheduled move may be subject to a cancellation fee.

5. Liability and Insurance

PrimeMove Chicago is fully licensed and insured. Basic coverage is included with all moves. Additional valuation coverage options are available upon request.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about items to be moved
• Ensuring access to pickup and delivery locations
• Securing or removing items not to be moved
• Being present or having a representative present during the move

7. Contact Information

For questions about these terms, please contact us at contact@pmcmoving.com or call +1 (224) 660-4377.

Last Updated: November 2025

1. Information We Collect

When you request a quote or use our services, we collect:

• Name and contact information (phone, email)
• Pickup and delivery addresses
• Details about your move (size, special requirements)
• Communication preferences

2. How We Use Your Information

We use your personal information to:

• Provide accurate moving quotes
• Schedule and coordinate your move
• Communicate updates about your service
• Send SMS notifications regarding your move
• Improve our services

3. SMS Communications

By providing your phone number, you consent to receive SMS messages from PrimeMove Chicago regarding:

• Quote confirmations and updates
• Scheduling reminders
• Day-of-move communications
• Service follow-ups

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

• Our moving crew members (as needed to complete your move)
• Service providers who assist our operations
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

7. Contact Us

For privacy-related inquiries, contact us at:

Email: contact@pmcmoving.com
Phone: +1 (224) 660-4377

Last Updated: November 2025